Our policy lasts 14 days. If more than 14 days have passed since your purchase, we unfortunately cannot offer a refund or exchange. For certain products, if it is mentioned "30 days satisfaction or refund", this rule supersedes the legal 14 days.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Do not send your purchase back to the manufacturer.

In some cases, such as stock shortages, a written email or social media communication is valid and overrides the legal deadline.

If an exchange is scheduled, the 14-day period begins upon receipt of the new product. The waiting time for the receipt of the new product is not included in these 14 days.

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed, and your original method of payment will automatically be credited within a few days.

Delayed or Missing Refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund, please contact us at support@pleinenuit.com.

Sale or Promotional Items (if applicable) Only regular priced items may be refunded. Unfortunately, sale or promotional items cannot be refunded.

Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@pleinenuit.com and send your item to:

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

Shipping To return your product, you should mail it to:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over 40 €, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.